CUSTOMER CARE
We are always willing to help. Our friendly team is ready to answer any question, don't hesitate to ask.
Have any questions or concerns?
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SHIPPING POLICY
Thank you for visiting and shopping at Red Rose Bridal Shop. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Update this section if your processing time exceeds 2-3 business days.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method Estimated delivery time Shipment cost
MyHermes 3-5 business days Free
1st Class Royal Mail 1- 2 business days £15.00
Overnight 1-2 business days £20.00
Delivery delays can occasionally occur.
Shipment to P.O. boxes
Red Rose Bridal Shop does not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Red Rose Bridal Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Red Rose Bridal Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the UK.
FAQ
Do you provide International delivery?
We only ship within the UK at the moment.
How do I return an item?
The item can be returned directly to us or sent by Royal Mail or Hermes. The customer covers return postage.
What is your returns be return policy?
We accept returns within 2 weeks of purchase and will issue a full refund as long as the dress is in the same condition as posted.
How do I track my order?
We always provide a tracking number.
What are your delivery options?
MyHermes 3-5 business days Free
1st Class Royal Mail 1- 2 business days £15.00
Overnight 1-2 business days £20.00